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Frequently asked questions about Mayo Clinic EmbodyHealth
  1. What is the unique ID?
  2. I've tried to log into the site but received an error that my email address and password don't match.
  3. I have created a user account on the Mayo Clinic EmbodyHealth website, but I have not received my confirmation email yet.
  4. I have created a user account but I now can't log into the website.
  5. When I click on the URL http://www.ohp.nasa.gov/ it doesn't work.
  6. MAC users experiencing problems with confirmation email or site usage?
  7. When I am on the Mayo Clinic EmbodyHealth website, it has an icon for printing. When I click on the printer icon nothing happens.
  8. Why did I get logged out of the Mayo Clinic EmbodyHealth website?
  9. Why does the computer not "remember me" when I have logged out, even though I checked the box labeled "Remember me on this computer" on the log in page?
Answers
1. What is the unique ID?
NASA civil servants were sent an email that included the Unique ID in the last paragraph. If you have not received the email containing the unique ID, please contact gail.a.bantugan@nasa.gov or 321-867-3164.
2. I've tried to log into the site but received an error that my email address and password don't match.
First time users must create an account first. If you are on Mayo Clinic EmbodyHealth icon the Mayo Clinic EmbodyHealth website, please go to Sign Up Today!! to complete the registration process. Mayo Clinic will send you a confirmation email to the address you furnished to them during registration. If you are on any other site and wish to access Mayo Clinic EmbodyHealth, please go to http://www.ohp.nasa.gov, click on the icon shown on the right. This will take you to the Mayo Clinic EmbodyHealth web portal.
3. I have created a user account on the Mayo Clinic EmbodyHealth website, but I have not received my confirmation email yet.
If you have not received a confirmation email from Mayo within 30 minutes to 1 hour, please check your Junk email folder. Unfortunately, the email may be flagged as "spam" because of your computer's filter settings. To allow Mayo Clinic emails to come to your inbox instead of junk mailbox, you will need to modify your MS Outlook email filtering rules. For assistance, please contact Gail.a.bantugan@nasa.gov or 321-867-3164 or Login@mayoclinic.com.
4. I have created a user account but I now can't log into the website.
Once you create an account you have 7 days to confirm your registration by clicking on the link found in your confirmation email. If you have not confirmed your user account within the 7 days, you will have to create the user account again. You should receive another confirmation email once you create the account. For more information about confirmation emails, please reference question 3.
5. When I click on the URL http://www.ohp.nasa.gov/ it doesn't work.
Mayo Clinic EmbodyHealth iconOpen your Internet Explorer browser and either copy or type the URL from the email you received. This will take you to the NASA Occupational Health website. To get to Mayo Clinic EmbodyHealth, click on icon shown on the right.
6. MAC users experiencing problems with confirmation email or site usage?
The Mayo Clinic EmbodyHealth portal will generally function across a wide range of browsers and platforms. However, some browsers and platforms may not display pages in a consistent manner or support all the functionality provided.
7. When I am on the Mayo Clinic EmbodyHealth website, it has an icon for printing. When I click on the printer icon nothing happens.
Go to your Tools bar at the top and click on the printer icon or go to File menu and select Print from the drop down menu selection.
8. Why did I get logged out of the Mayo Clinic EmbodyHealth website?
The timeout session is 20 minutes. This means that if the browser sits idle for 20 minutes or longer it will require you to log back in.
9. Why does the computer not "remember me" when I have logged out, even though I checked the box labeled "Remember me on this computer" on the log in page?
This feature will not work if you log out. If you exit the application without logging out, then it will "remember you" and take you to your customized page. If others use the same computer as you do, it is recommended that you log out, so your information remains private.